Terms of Service

1. Who we are and these Terms

GRID13.AI (“Grid13”, “we”, “us” or “our”) is operated by grid13ai, Inc., a company registered in the United States. Our address is 131 Continental Dr, Suite 305, Newark, Delaware 19713, United States. Contact us at support@grid13.ai.

These Terms govern your use of Grid13. By creating an account or purchasing or using our service, you agree to these Terms on behalf of yourself and the business you represent. If you do not agree, do not use the service. Our Privacy Policy separately explains how we handle personal information.

2. What Grid13 provides

Grid13 helps businesses create blog articles, publish content and understand their visibility in search engines and AI answers. The service includes article generation and editing, supported publishing connections, and reports and insights.

Grid13 can host a blog under a subdomain of your website, such as blog.yourcompany.com, and publish articles there. Where supported and authorized, we can also publish to a connected website. Setup may require you to change your domain settings or give permission to connect a service.

The features, limits and amount of work included depend on the plan or offer you choose. Your offer and account describe what is included. A description of a possible future feature is not a promise that it is included in your purchase.

3. Who can use Grid13

You must be at least 18 years old, use Grid13 for business purposes and have authority to enter into these Terms for the business you represent.

Provide accurate account information and keep your sign-in details secure. You are responsible for the people you authorize to use your account and for the instructions and material they provide. Tell us promptly if you suspect unauthorized access.

4. Subscriptions, payments and credits

Monthly and annual plans

Subscriptions renew on the monthly or annual cycle selected at checkout until you cancel. Checkout shows the price, currency, billing cycle and applicable charges. Payments are handled through Stripe. By subscribing, you authorize recurring charges on the agreed cycle.

You can cancel through your account settings. Cancellation stops the next renewal; your paid access continues until the end of the period already paid for. We do not normally refund unused parts of a paid period. This does not limit any refund required by law or correction of a billing error.

Discounts and changes of plan

A discount is a limited offer. Its conditions, duration and the price payable when it ends must be shown with the offer or before purchase. Before a change of plan is confirmed, the change’s effective date and any immediate or later charge must be shown to you.

Purchased credits

Purchased credits carry forward between billing periods while your account remains available. If your paid access ends, unused credits remain attached to the account during the 90-day period described in section 9. You can use them again after returning to a paying plan within that period, subject to the feature’s normal requirements.

Unused credits expire when the account is finally deleted and are not normally refunded. This is subject to applicable law and any longer account-retention deadline we have already promised you.

Failed payments

If a payment fails, we may retry the payment and ask you to update your payment method. Continued non-payment may pause paid features or end the subscription. We do not promise a fixed number of retries. If paid access ends, the retention and notice rules in sections 9 and 14 apply.

5. Free reports and free access

Requesting a free report does not by itself buy a subscription or authorize recurring charges. Each offer explains what is free, what is included and whether a payment is required to continue.

Where an offer includes free or trial access, its duration, starting point, limits and any payment conditions must be shown before you accept it. Free access is not included in every offer. We will not treat a report request as agreement to a paid plan that you have not accepted.

6. Services you connect

You may connect services supported by Grid13, such as your Google account or a website publishing platform. You must own those accounts or have permission from their owner. You authorize only the access and actions explained when you connect them and use the relevant feature.

You may disconnect a service through its permission settings or the available Grid13 controls. If you need help, contact support. Disconnecting ends future access through that connection; treatment of information already obtained is described in the Privacy Policy.

The connected service’s own terms also apply. We do not control its availability, charges or changes to its features.

7. Article approval and automatic publishing

When automatic publishing is enabled, you authorize Grid13 to publish eligible articles without asking you to approve each one separately. Automatic publishing remains subject to your plan, the article’s eligibility and a working publishing connection.

When you switch automatic publishing off, articles that have not yet been published must wait for your approval. This does not remove articles already online. Use the available publishing controls or contact support if you need help stopping or correcting publication.

AI-generated work can contain mistakes, inaccurate statements, unsuitable material or content similar to other work. Review articles where appropriate for your business. You remain responsible for the information and instructions you provide and for your editorial choices, including choosing automatic publishing.

8. Your articles, images and other content

You keep your rights in the text, images and other material you provide. As between you and Grid13, we assign to you any rights we hold and can transfer in the articles and images generated for your account. You may edit and reuse that work after your subscription ends, subject to any applicable third-party rights or license restrictions.

We do not promise that AI-generated work is unique, that copyright exists in every output, or that we can grant rights belonging to someone else. You must have permission to provide and use any third-party material you supply.

You give Grid13 the permission needed to store, process, edit and publish your content to provide the service you request. Grid13 retains its rights in its software, designs and branding; purchasing a plan does not transfer those rights to you.

Keeping your own copies

You can copy article text and save images directly from the published pages on your Grid13-hosted blog. After your paid access ends, you have the 90-day period in section 9 to save the material you want to keep yourself.

We do not provide a separate article-export or migration service under these Terms. This does not limit any right you have under applicable privacy law to request a copy of your personal information. Owning your content does not mean Grid13 must host or store it indefinitely.

9. What happens when paid access ends

After paid access ends, we keep your Grid13-hosted blog online and retain the related account information for 90 days so that you can save your published articles and images or restart a paying subscription. This period does not extend your paid features or promise new article production.

If you do not return to a paying plan within that period, we close the Grid13-hosted blog address and remove the account and associated service data under the Privacy Policy’s deletion rules. Links to the removed blog pages will stop working. You are responsible for saving the material you want to keep before the deadline.

Any longer retention deadline already expressly promised to you will be honored. A valid earlier deletion request, a legal requirement or a necessary suspension for misuse may affect continued availability.

We may retain limited records that we are legally required to keep, such as accounting records, and records needed to honor a request not to receive marketing. The Privacy Policy explains those exceptions and the treatment of backups or copies held by service providers. They do not permit us to keep the whole account indefinitely.

This section governs accounts whose paid access ends. For free-report requests, the report and related prospect information are retained for 90 days from the request, as explained in the Privacy Policy.

10. Acceptable use and suspension

You must not use Grid13 to publish illegal, infringing, deceptive, defamatory or harassing material; send spam; attack a service; access someone else’s information without permission; or use a connected account without its owner’s authorization. You must comply with the applicable terms of services you connect.

You must not copy, resell or otherwise exploit the Grid13 software itself without our written permission, except where applicable law permits it.

We may suspend access immediately where needed to address fraud, a security threat, unlawful activity or another serious risk. For misuse that can reasonably be corrected without such a risk, we will explain the problem and provide a reasonable opportunity to correct it. We may close an account for a material or repeated breach.

Contact support@grid13.ai if you believe a suspension was mistaken or need help resolving it. Suspension or termination does not remove refund rights or other protections that the law gives you.

11. Results, availability and warranties

We do not guarantee a particular search ranking, an AI recommendation, a number of website visits, enquiries or sales, or a date by which a result will occur. Visibility scores are measurements, not sales or traffic, and sampled results can change over time.

These limits do not reduce the articles, reports or other work included in the service you purchased.

We aim for 99.5% monthly availability. This is an operational target, not a guarantee or a statement that the target has been achieved. Maintenance, faults and problems with outside services may interrupt access. We aim to give notice of planned interruptions where practical. This target does not create an automatic compensation entitlement.

To the maximum extent permitted by law, Grid13 is provided “as is” and “as available”, without warranties of uninterrupted service, accuracy, fitness for a particular purpose or non-infringement. Nothing in these Terms excludes a warranty, duty or right that cannot lawfully be excluded.

12. Limits on liability

To the maximum extent permitted by law, Grid13’s total liability for claims arising from your use of the service or these Terms is limited to the fees you paid us in the 12 months before the claim arose.

To the extent permitted by law, we are not liable for indirect or consequential losses or lost profits. These limits do not exclude or restrict liability that applicable law does not allow us to exclude or restrict.

13. Claims caused by your misuse

To the extent permitted by law, you are responsible for third-party claims and reasonable related costs caused by unlawful material you provide, your unauthorized use of another person’s account or rights, or your breach of these Terms. This does not make you responsible for Grid13’s independent fault or for matters the law does not allow us to transfer to you.

14. Important messages and changes to these Terms

GRID13.AI reserves the right, at its discretion, to amend or update these Terms from time to time, subject to applicable law and the notice requirements below. Changes apply from the stated effective date and do not retrospectively remove rights that have already accrued.

We may send necessary account, payment, security, legal and blog-removal messages even if you have stopped promotional emails. These necessary messages will not include promotional offers.

For a blog subject to the new 90-day removal rule, we will send a warning when the countdown starts and another seven days before removal. The messages will state the scheduled deadline. Keep your contact address up to date and contact support if you need help.

We will give at least 14 days’ notice by email and an in-app notice before material changes to these Terms take effect. We will state the effective date and keep a copy of the earlier wording. Continuing to use Grid13 after a change takes effect means you accept the updated Terms, subject to applicable law.

The new retention rule will apply after the announced effective date; already-issued longer retention deadlines will be honored.

15. Governing law and disputes

These Terms are governed by the laws of Israel. Disputes will be heard in the courts of Tel Aviv-Yafo, Israel, except where applicable law requires otherwise. Nothing in this clause removes mandatory rights or protections that apply to you.

16. Contact us

For questions about your account, these Terms or your personal information, email support@grid13.ai.